TANGOOLA After-Sales Policy

1. General Return and Exchange Policy

When shopping at TANGOOLA.com, you have the option to return or exchange your product within 30 days of receiving it. To request a free return or refund, please ensure compliance with our standard after-sales policy.

2. Cancelling or Modifying Your Order Before Shipping

1. Modification or Cancellation Requests

   If you wish to modify or cancel your order, contact TANGOOLA via email or live chat on the official website within 24 hours of placing your order. Modifications or cancellations made after 24 hours may not be approved. If approved, additional fees may apply.

2. Custom Orders

   Returns or modifications are unlikely to be approved for custom orders placed more than 24 hours ago. Examples of custom orders include:

   • Custom rims
   • Upgraded hubs
   • Upgraded spokes
   • Custom decals
   • No decals
3. Canceling an Unshipped Order

   Notify us via email or live chat on the official website if you wish to cancel your order before it is shipped. Note that the order may already have been shipped by the time you receive notification.

3. Returns Not Related to Product Condition

We aim for your satisfaction. If the product does not meet your expectations for any reason, you may return it under certain conditions.

Contact Us:

Reach out to TANGOOLA via live chat or email on the official website within 30 days of delivery. Do not ship the item back without prior approval.

Your Responsibilities:

• Cost of shipping to your address
• Cost of shipping the item back to TANGOOLA
• Any taxes associated with shipping

Refund Process:

A refund will be processed within 10 business days after the product is returned to TANGOOLA.

Ineligible Returns:

Your order will not qualify for return if:

• The product has been used
• The product packaging is damaged
• The product itself is damaged
• The product is not in full resale condition
• TANGOOLA has not received the returned product
• Delivery occurred more than 30 days ago
• There is no proof of purchase
• The product is classified as a limited-time product or is no longer in production

4. Damaged or Missing Products

1. Inspection Before Signing for Delivery:

   Carefully inspect the package before signing for it. If there is obvious damage, take photos of the damage, refuse delivery, and send TANGOOLA the photos via email or live chat within 7 days of arrival.

2. Claims with Shipping Companies:

   If a claim is filed with the shipping company, they will provide a compensation number. Please inform TANGOOLA of this number so they can track the delivery.

3. Damage Discovered After Delivery:

   If you discover damage after opening the package, contact TANGOOLA within 7 days of delivery. Once return approval is granted, send the package back within 30 days of the delivery date. Within 10 days of the item being returned, TANGOOLA will verify the issue and inform you of the possibility of a full refund or replacement. Refunds will be issued to your original payment account.

5. Special Instructions

If you require after-sales service for a DAO Wheel purchased on platforms like Amazon, AliExpress, eBay, etc., please contact the platform where you made the purchase directly for faster processing.