Privacy Policy
1. Information We Collect
Directly Provided
- Contact details (name, phone, WeChat ID)
- Order information (address, specifications)
- Payment records (Alipay/WeChat Pay transaction IDs)
Automatically Collected
- Device information (IP, browser type)
- Website usage data via Baidu Analytics
- Customer service chat records
2. How We Use Your Information
- Process orders and warranty claims
- Provide technical support via WeChat
- Improve products based on usage patterns
- Send service notifications (SMS/WeChat)
- Prevent fraudulent transactions
3. Data Sharing
Logistics Partners
SF Express (delivery address/phone)
Payment Processors
Alipay/WeChat Pay (transaction verification)
Government Compliance
Tax authorities (invoice information)
4. Security Measures
- Tencent Cloud encrypted storage
- SSL encryption for data transmission
- Strict employee access controls
- Regular security audits
5. Your Rights
Access & Correction
Request your data via WeChat Official Account
Deletion
Submit erasure request (excl. legal records)
Opt-Out
Unsubscribe from marketing via any SMS
6. Retention Period
- Order records: 5 years (tax compliance)
- Service chats: 2 years
- Website analytics: 13 months
7. Children's Privacy
We do not knowingly collect data from minors under 14. Parents/guardians may contact us to delete accidental collections.
8. Policy Updates
Last modified: [Date]
Changes notified via:
- Website banner notice
- WeChat Official Account announcement
Contact Us
📞 Data Protection Officer: 400-800-1234 (Press 6)
📧 Email: privacy@tangoola.com
