Tangoola Return Policy

Tangoola Return & Exchange Policy

📦 Basic Requirements

  • 30-day return window from delivery date
  • Items must be:
    • Unused/uninstalled
    • In original packaging
    • With all accessories (valves, adapters, etc.)
  • Valid proof of purchase required

🔄 Return Process

  1. 1. Request Authorization

    Contact via:
    📱 WeChat: Tangoola-Returns
    📧 Email: [email protected]
    Include: Order # + 3 product photos

  2. 2. Ship Back

    • Use SF Express: 到付 (collect)
    • Address: 厦门市自行车谷88号退货部
    • Include printed return form

  3. 3. Inspection

    3 business day quality check

  4. 4. Resolution

    • Refund processed in 3-5 business days
    • Exchanges shipped within 24 hours

💳 Refund Methods

Alipay/WeChat Pay

Original payment method refund

Bank Transfer

For enterprise accounts (3-7 business days)

🚫 Non-Returnable Items

  • Custom-built wheel sets
  • Products with installation marks
  • Damaged packaging affects resale value
  • Purchases beyond 30 days

⭐ Special Services

Local Returns

Xiamen customers: In-store returns available

Enterprise Accounts

Dedicated return portal for bulk purchases

❓ Common Questions

Q: Who pays return shipping?

A: Customer responsible unless item defective

Q: How long for exchanges?

A: New items shipped within 24h after approval

Q: Gift returns?

A: Require original purchaser approval

Need Help?

📞 400-800-1234 (Press 5)
📱 WeChat Official Account: TangoolaSupport
🕒 Mon-Sat 8:30AM-5:30PM CST

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