Return Policy
Tangoola Return Policy
Tangoola Return & Exchange Policy
๐ฆ Basic Requirements
- 30-day return window from delivery date
- Items must be:
- Unused/uninstalled
- In original packaging
- With all accessories (valves, adapters, etc.)
- Valid proof of purchase required
๐ Return Process
-
1. Request Authorization
Contact via:
๐ฑ WeChat: Tangoola-Returns
๐ง Email: [email protected]
Include: Order # + 3 product photos -
2. Ship Back
- Use SF Express: ๅฐไป (collect)
- Address: ๅฆ้จๅธ่ช่ก่ฝฆ่ฐท88ๅท้่ดง้จ
- Include printed return form
-
3. Inspection
3 business day quality check
-
4. Resolution
- Refund processed in 3-5 business days
- Exchanges shipped within 24 hours
๐ณ Refund Methods
Alipay/WeChat Pay
Original payment method refund
Bank Transfer
For enterprise accounts (3-7 business days)
๐ซ Non-Returnable Items
- Custom-built wheel sets
- Products with installation marks
- Damaged packaging affects resale value
- Purchases beyond 30 days
โญ Special Services
Local Returns
Xiamen customers: In-store returns available
Enterprise Accounts
Dedicated return portal for bulk purchases
โ Common Questions
Q: Who pays return shipping?
A: Customer responsible unless item defective
Q: How long for exchanges?
A: New items shipped within 24h after approval
Q: Gift returns?
A: Require original purchaser approval
Need Help?
๐ 400-800-1234 (Press 5)
๐ฑ WeChat Official Account: TangoolaSupport
๐ Mon-Sat 8:30AM-5:30PM CST
