Warranty
Our Commitment to Quality
We value our customers and are dedicated to delivering exceptional customer satisfaction. Every new wheel purchased from this website or certified dealers listed on our site comes with a 2-year warranty. This warranty reflects TANGOOLA's commitment to producing high-quality products.
Warranty Details
- When Does the Warranty Start? How Long Is It Valid?
The 2-year limited warranty begins on the date the wheel is delivered and ends exactly two years later, based on the original purchase date. The warranty period will not reset, even if replacement rims or other parts are provided.
- Who Is Covered Under the Warranty?
The warranty is non-transferable and applies only to the initial purchaser of the wheel.
- What Is Covered Under the Warranty?
The warranty covers:
- Wheels
- Spokes
- Nipples
- Hubs
It applies to defects in materials or workmanship that occur during the warranty period. If such issues arise, we will provide replacement services.
- What Is Not Covered Under the Warranty?
The warranty does not cover the following:
- Consumable parts: Bearings, valves, quick releases, thru-axles, brake pads.
- Improper assembly or maintenance.
- Incompatible installations: Installing parts, accessories, or tires not originally intended for or incompatible with the rim/wheel.
- Damage caused by external factors: Collision, accidental damage, product misuse, heat damage (e.g., proximity to vehicle exhaust), non-compliance with manufacturer specifications, or other external influences.
- Use of straight gauge spokes.
- Exceeding weight limits: Riding beyond the maximum weight limit of the wheel.
- Exceeding tire pressure: Using tire pressure higher than recommended on the product page.
- Unsuitable terrain or conditions: Riding in environments unsuitable for the type of wheel being used.
- Shipping and Taxes
If the issue is related to manufacturing defects, TANGOOLA will cover all associated shipping costs. If the problem arises due to external factors, the customer will be responsible for shipping costs.
- What Happens If My Wheel Is No Longer Available?
If TANGOOLA no longer manufactures the rim, hub, or spoke you purchased, we will upgrade you to the latest equivalent model at no additional cost.
How to Make a Warranty Claim
- Contact Us: Reach out to our customer service team via phone or WhatsApp.
- Provide Evidence: Submit photographic evidence of the issue.
- Follow-Up: Once we receive your information, we will contact you with further instructions.
Where Can the Wheel Be Repaired?
During the warranty period, we service wheels at our headquarters. After submitting your warranty claim and contacting us, we will guide you on how to proceed.
Consumer Advice
Service Life of Components
Each component of a bicycle (wheels, frame, handlebars, tires, etc.) has a service life. Factors influencing service life include:
- Rider technique
- Rider weight and strength
- Maintenance practices
- Construction and materials
- Type of riding
- Cleaning agents used
- Impacts, falls, and wear
Inspecting Your Wheels
For safety, we recommend having a qualified mechanic frequently inspect all parts of your bicycle for:
- Micro-cracks
- Cracks
- Wear
- Corrosion
- Deformation
- Paint damage
- Dents
- Any signs of potential problems
Using visual enhancers like penetrant fluid is recommended, as some issues may not be easily visible.
Replacing Parts
Any part showing signs of wear, fatigue, or damage should be replaced immediately to minimize the risk of accidents and serious injuries.
Stay Safe While Riding
Riding a bicycle carries inherent risks, which can increase due to:
- Improper maintenance
- Lack of frequent inspections
- Poor visibility
- Nighttime riding
- Adverse weather conditions
We strongly recommend:
- Regular maintenance and inspections by an experienced mechanic
- Wearing a suitable helmet
- Using high-visibility cycling clothing
- Equipping your bike with lights and rear-view mirrors
While these precautions are important, they cannot eliminate all risks entirely.
